Privacy Policy

Effective Date: June 6, 2025

Company Name: Sub Maldives Pvt Ltd
Registered Address: G. Aima, 7th Floor, Banafsaa Magu, Malé City, Malé, Maldives
Contact Email: info@submaldives.com
Phone: +960 779 5329 / +960 972 0101
Website: www.submaldives.com

1. Introduction

At Sub Maldives Pvt Ltd, we value the privacy of our customers, website visitors, and partners. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website or engage with our diving and travel services. By using our website, you consent to the data practices outlined in this policy.

This policy applies to all users of our services, including guests, potential customers, partners, and visitors of the website.

2. Information We Collect

We collect various types of information to facilitate our services, personalize your experience, and ensure safety and compliance.

A. Personal Information

Collected during bookings, inquiries, or account creation, including:

Full name
Email address
Phone number
Nationality
Date of birth
Passport number and expiry date
Emergency contact details

B. Diving and Travel Information

To ensure safety and proper arrangements:

Scuba diving certifications and levels
Medical declarations (as required for diving activities)
Dive insurance details
Flight arrival and departure dates
Special dietary or medical needs

C. Payment and Transaction Data

Collected via secure payment gateways:

Credit/debit card details (processed via PCI-compliant providers)
Billing address
Transaction history

D. Device and Usage Data

Automatically collected to improve user experience:

IP address
Browser type and version
Operating system
Referring website
Pages visited, time spent, and click behavior

E. Communication Data

When you contact us via forms, email, or phone:

Message content
Date/time of communication
Follow-up status

3. How We Use Your Information

Your data is used strictly for legitimate business interests and service delivery:

Booking Fulfillment: To process travel and diving reservations, manage customer itineraries, and send confirmations.
Customer Support: To respond to inquiries, resolve issues, and provide guidance before, during, and after your trip.
Safety Compliance: To assess diver readiness and maintain emergency preparedness.
Marketing & Promotions: To send newsletters, exclusive offers, or updates (only with your consent).
Analytics and Improvements: To assess website performance and customer preferences.
Legal and Regulatory Compliance: To meet immigration, customs, insurance, or maritime obligations under Maldivian and international law.

4. Sharing Your Information

We only share your data where necessary and under strict confidentiality agreements:

A. Service Providers and Partners

We may share your data with:

Liveaboard crews and dive instructors (for logistics and safety)
Payment processors and banks (for secure transactions)
Marketing and email automation platforms (if you opted in)
IT providers managing our website and databases

B. Government and Regulatory Bodies

We may disclose personal data when required by:

Immigration authorities (e.g., passport details)
Coast guard or maritime regulators
Tax or customs departments

C. Business Transfers

If our business is sold or merged, customer data may be transferred as part of the transaction.

We do not sell, rent, or lease your data to any third parties.

5. Data Security

We implement a combination of physical, technical, and administrative safeguards:

SSL encryption for website data transmission
Password-protected systems and firewalls
Restricted access to sensitive information
Staff training in data protection principles

Despite these efforts, no system can guarantee 100% security, so please use caution when submitting data online.

6. Your Rights

Depending on your jurisdiction, you may have rights including:

Access: Request a copy of your personal data.
Correction: Request corrections to inaccurate or incomplete data.
Erasure ("Right to be Forgotten"): Request deletion of your data where legally applicable.
Objection or Restriction: Restrict processing or object to specific uses (e.g., marketing).
Data Portability: Request data in a format that can be transferred to another service provider.
Withdraw Consent: Where data is processed on consent, you may revoke this at any time.

To exercise your rights, please email info@submaldives.com with proof of identity.

7. Cookies and Tracking Technologies

We use cookies to enhance browsing and tailor content:

Types of Cookies:

Essential Cookies: Enable core functionality (e.g., login, bookings).
Analytics Cookies: Measure traffic and usage trends (e.g., Google Analytics).
Functionality Cookies: Remember preferences and improve site performance.
Marketing Cookies: Track engagement for advertising (only with user consent).

You can modify cookie settings through your browser preferences.

8. Third-Party Links

Our website may include links to external websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies before submitting personal information.

9. Children's Privacy

Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal data from children. If we learn we’ve collected data from a child without parental consent, we will delete it promptly.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page and, where appropriate, notified via email.

Last Updated: June 6, 2025

11. Contact Us

If you have any questions, concerns, or complaints regarding this policy or your personal data, please contact us:

Sub Maldives Pvt Ltd
G. Aima, 7th Floor, Banafsaa Magu
Malé City, Malé, Maldives
Email: info@submaldives.com
Phone: +960 779 5329 / +960 972 0101